These are extraordinary and unprecedented times for all of us.
We want to assure you that Bud is open for business and we are operating as normal, albeit under ‘remote’ conditions. Your staff and learners should be able to use Bud in the normal way.
I’m sure like yourselves, the health and safety of our team, our clients and all of their loved ones is our top priority. In line with Government advice we are adopting an approach of ‘social distancing’. During the last couple of days we have been rehearsing and refining our Remote Working plans and from tomorrow we will be working remotely wherever possible. In real terms this means:
- We have cancelled any planned face to face meetings and events in the short term and are speaking with all of our clients about the ability to ‘meet’ remotely rather than face to face. Your main contact at Bud should have contacted you about this, but if you are uncertain about any upcoming meetings, please contact them.
- We will continue to deliver the best service possible and as ever you can contact us through the usual channels. Phone lines have been transferred as appropriate. We are confident our remote support model is robust, but like everyone, we are adapting rapidly, so if you have any questions or concerns, please talk to your main Bud contact.
- Looking ahead we will continue to operate business as usual and will use technology to conduct any meetings we need to.
One of Bud’s big advantages is how it can support remote working. But we understand that our customers may not have utilised the ‘fully remote’ enrolment and learner management elements. We will be providing insight on how to maximise these options with Bud, so look out for this on social media. But equally, if you would like more urgent help with this, contact your main Bud contact.
We are also very mindful that this current situation is forcing us all to reflect on our priorities. If you have any thoughts or suggestions about how Bud (product and team) could adapt to better support you in the coming weeks, please let us know. We’ll do our very best to help.
Of course the situation is evolving rapidly and we will continue to update you if things change, but in the meantime we would like to thank you in advance for your time and patience over the next few weeks.
Take care and look after each other.